Subject: Tech Support Candidate - Ankur Sharma
From: Ankur Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 03:50:02 -0400

| | Tech Support Test

Name | Ankur Sharma
E-mail | [email-masked]
Phone Number | (91) 7503967254
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida opposite sec 57
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Support desk and ticketing tools

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro | Service desk operations | 31 AUG 2021 | 28K
Previous Employer 2 | IBM India | Service desk executive | MAR 2019 | 23K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow these below steps:

1. Check the internet connection properly, if it is ok
2. Clear the browsing history.
2. Close the browser and open again.
3. Check the URL whether it is correct or not then open it .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First of all we need to open the bluetooth menu in computer.
2. Switch on the bluetooth device.
3. Search that device in computer and pair with the name.
4. Click on connect.
5. It will be connected successfully.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude while dealing with customers and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills. As i have a long experience to deal with different customers so i can say i will use my these skills to help customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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