Subject: Tech Support Candidate - Shashank Chaudhary
From: Shashank Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 03:41:02 -0400

| | Tech Support Test

Name | Shashank Chaudhary
E-mail | [email-masked]
Phone Number | (+91) 6396504122
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GH-01/A, Greater Noida W Rd, Sector 16C, Gaur City 2, Greater Noida, Uttar Pradesh 201301
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Self Employed | Professional foreign exchange Investor | NA | Not specified
Previous Employer 1 | NS BRICKS | Customers Service Executive | September 2020 | Rs6000/-
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will try to find that my internet connection is stable, if my connection is stable then I will try to refresh the page and if the result is same after that as well, then I will immediately open my troubleshoot section to see the particular problem and I am confident that after that I would be able to find the solution for the problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, you need to turn on your bluetooth device by pressing the power button, then you need to open your phone's bluetooth and see that your phone is not connected with any other bluetooth device after that select the name of your bluetooth device in add my device section and after that you need to pair your device with the phone and bluetooth device will connect with the phone.

What according to you makes you a good candidate for customer service or technical support job?

In my previous work experience, the main role of mine in that job was to interact and help the customers with their queries, to find the best for the customers by using my great interpersonal and communication skills.
That is why, I have necessary skills and qualities to excell in the role because I know how to interact with any type of customers and how to provide the best solution for their problems.
Also being in customer service industry I get to interact and help so many people everyday and that's the thing I absolutely love to do.
I think, these are all the things that makes me a great candidate for the position.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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