Subject: Tech Support Candidate - Meraj Khan
From: Meraj Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Nov 2021 03:36:08 -0400

| | Tech Support Test

Name | Meraj Khan
E-mail | [email-masked]
Phone Number | (91) 7897785088
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | Customer Service Associate | 19 June 2021 | 13000
Previous Employer 2 | SCC Amazon | Customer Service Associate | 3 February 2021 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all clear the cache and history of browser then restart the application after that problem occurs then restart the system and troubleshoot the error
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open setting of Bluetooth in phone as well as speaker then scan for new device and click on Bluetooth speaker for pairing
What according to you makes you a good candidate for customer service or technical support job? | Handle customer politely with emphasize not emotionally, resolve their queries in single call, satisfy customer with services
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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