Subject: Tech Support Candidate - Kunal Prashar
From: Kunal Prashar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Nov 2021 13:06:52 -0400

Tech Support
Test

Name

Kunal
Prashar

E-mail

[email-masked]

Phone Number

(0091) 9810066355

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Freelancer

Freelancer

Asap

100000

Previous
Employer 1

ArcSkills Academy Pvt Ltd

Master trainer

31st December
2019

100000

Previous Employer 2

Freelancer

Freelancer

Na

Na

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check if I am entering domain name correctly.

Check my Internet Connection. If I see an exclamation mark on wifi signal, will
reset the adapter.

Close browser after deleting the cache.

If nothing works, reboot my PC and modem.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Start
bluetooth on both devices. Ensure bluetooth is visible.

Look for speaker on my available devices. Click on pair. Enter the pass key, if
available.

What according to you makes you a good candidate
for customer service or technical support job?

Understanding the customer's expectation and explaining things
in the language which is easy to understand for the customer. Treating each call
or Interaction the same way is the key. Being polite and courteous.

On a
scale of 1 - 5 please rate your fluency in spoken English

5