Subject: Tech Support Candidate - Abdullah Ibnemujtaba
From: Abdullah Ibnemujtaba <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Nov 2021 11:54:28 -0400

| | Tech Support Test

Name | Abdullah Ibnemujtaba
E-mail | [email-masked]
Phone Number | (+91) 9312830072
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | south east Delhi shaheen bagh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Purchase Hub Online Store | Self employer | currently | 22000
Previous Employer 1 | Health Arx Technologies Beato | Customer Associate Technical | July 2019 | 16700
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the link, domain name. then internet connectivity problems, either not connected or having some internal software related issue like cable connection to the router or WIFI signal, Lan driver update, driver not working etc.

Then after I will search the issue through diagnose window box for the problem. I have to  update the software for LAN/WAN, Ethernet. Then have to restart the system for auto set up. That's it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- switch on the Bluetooth for both of the devices.
2- search the specific name on the mobile for connection.

3- tapping on the name which device (headphone) wanted to be connect.

4- when it finished the message shown that the device has connected. we can chose the settings for auto connection for further use.

What according to you makes you a good candidate for customer service or technical support job?

1- Good listening skill.
2- Cool and calm behavior.
3- Logical mind, deep imagination power for making the situation visually sharp on the customer's side.
4- Thinking positive and talking calmly in manner to impress the customer for right and clear  problem explaining.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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