Subject: Tech Support Candidate - Shivam Singh
From: Shivam Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Nov 2021 11:46:06 -0400

| | Tech Support Test

Name | Shivam Singh
E-mail | [email-masked]
Phone Number | (+91) 7007852188
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Infinizi consultancy Pvt Ltd | Operations executive | June 2018 | 19k
Previous Employer 2 | Aegis Noida | CSE | December 2017 | 13k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I'll check the internet connection for any possible modem or connection related issue. If it's alright, I'll try to figure whether the issue is from my end or theirs(by opening some other website). If other websites are working fine, I'll try to run error related diagnostics/troubleshooting options and shall also check if there is any interfering application (like an antivirus blocking the page) or advanced settings of the browser. I'll check if the website is blocked on my browser by any other person. Finally I'll delete all the cache and temporary files and will restart the browser again. If even that doesn't works, I'll try to use some other browser for the aforementioned purpose.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all, I'll turn on the speaker and make sure it's not paired to some other device(if it's already paired, I'll make it ready for a new pairing). After that, I'll search the device by turning on my mobile phone's bluetooth and then I'll pair it with my phone.
What according to you makes you a good candidate for customer service or technical support job? | I think putting ourselves in customer's shoes does the trick. Understanding the problem from the user's perspective is mandatory. It's important to listen very carefully about the issues the client's facing and proving him the right solution in an elaborate and comprehensive manner along with calming him/her down and making them understand that they are in the right hands.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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