Subject: English Language Test - Chanchal Sharma
From: Chanchal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Nov 2021 11:22:47 -0400

| | Foreign Language Screening Test

Name | Chanchal Sharma    /  (110084) 8851130898    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning Mam/Sir
My self Chanchal Sharma from Homebox team.
I accept your request and regarding your request i want to ask you about address.  Please Once check the address which you have written while ordering.
And please check have you written correct address or not.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir/Mam
I'm Chanchal Sharma from Homebox team.

I received your complaint about TV Cabinet. Firstly we're extremely sorry for this mistake.

But surely we'll replaced your product within 2 to 3 days.

Thank you

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