Subject: Tech Support Candidate - Mohd Shabab haider
From: Mohd Shabab haider <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Nov 2021 08:57:17 -0400

| | Tech Support Test

Name | Mohd Shabab haider
E-mail | [email-masked]
Phone Number | (0522) 7972051011
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Ms office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mercer | Senior pension admin | | 34200
Previous Employer 1 | wns | Associate | 2015 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First , i will check if an connected to a network if it works then its fine , if not then
I will check whether the name of website is correct or not .
I will also clear cache , cookies and browsing history if above 2 are in line

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn on your bluetooth speaker, press connect button
2.turn on bluetooth of your mobile phone
3.keep visibility on
3. One you get an option to pair on mobile then click yes.
4. all set play music.

What according to you makes you a good candidate for customer service or technical support job?

1- Good Communication Skills.

2- Excellent Phone Skills.

3- Listening Skills.

4- Data Entry Skills.

5- People Skills.

6- Informing Skills.

7- Customer Focus Skills.

8- Attention to Detail Skills.

9- Professionalism Skills.

10- Multi-tasking Skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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