Subject: English Language Test - Anantharaman Kaushik
From: Anantharaman Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Nov 2021 07:19:44 -0400

Foreign Language
Screening Test

Name

Anantharaman Kaushik    /  (91) 7011189519
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

We are
really sorry for the inconvenience caused. We understand that your order was
suppose to be delivered by now. According to the courier company they have tried
delivering the order on the address mentioned but according to the courier
company the address mentioned is wrong. We would request you to check the
address once again and please place a new order with the correct address
mentioned in the order.

We regret for the inconvience caused to you.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

We are really sorry that the Tav Cabinet you
received has too many scratches. I can see that your product has 15 days of
replacement policy so would like to inform you that the product can be replaced.
Executive will visit to pick the TV Cabinet you have with you and will give you
a new TV cabinet instead.