Subject: English Language Test - Ashwani Mahur
From: Ashwani Mahur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Nov 2021 05:36:25 -0400

| | Foreign Language Screening Test

Name | Ashwani Mahur    /  (92058) 10958    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi customer,

Thank you for taking to contact to babyshop. com. It seems that your package (hand bag) has not been delivered to you yet. We have been informed that the courier tried to deliver the order to you, but address was wrong. Please update your shipping address, so we can deliver the package to you ASAP.

We hope to see you again

Sincerely

Babyshop.com team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul,

Thank you for taking time to contact homebox. We apologize for the inconvenience, as you mentioned about the unit is defective(scratches) I understand how frustrating this must have been for you. We value our customer feedback and time, and this should not have happend. We will relay this message to the appropriate department. We are prioritizing the issue you're facing with our unit, and our team is already working actively to resolve the issue. I'll notify you right away when it's fixed.Please let us know if you have any additional questions, concerns, or comments.
Warm Regards,
Homebox team

| |