Subject: English Language Test - Sri Renu Jogi
From: Sri Renu Jogi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Nov 2021 03:41:58 -0400

| | Foreign Language Screening Test

Name | Sri Renu Jogi    /  (+91) 6305518206    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/mam,
We are sending this mail to you because  you are just contacted the staff to check the status of your order. So we just check through your order placement and there is some problem in your delivery address.So I am suggesting you to reorder with your correct address.
Thank you,
Website link,
Shopping site name.
Logo.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii Mam/Sir,
Thank you for ordering in our shopping site.However we are very sorry to hear that you got a damaged or defective product,but don't freak out the company will either refund your amount or replace the product with a new one ,if the return option is not available for that product we will just refund your amount.
Thank you,
Website link,
Shopping site name
Logo

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