Subject: Tech Support Candidate - Pratima yadav
From: Pratima yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 23:04:25 -0400

| | Tech Support Test

Name | Pratima yadav
E-mail | [email-masked]
Phone Number | (91) 7905557365
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gorakhpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I would like to speed up the network. Secondary I would open the website using some other browsers because sometimes one doesn't support some websites.
Still , if my is not resolved I may change my location because there may be VPN error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the Bluetooth of both the devices.
2.Search the name of the Bluetooth device my my phone in the "available devices" option.
3.Tap on the device name available to you to connect to the device by allowing certain permissions.

What according to you makes you a good candidate for customer service or technical support job?

I must be very polite.
Should be very calm and must have the good understanding skills to resolve the customer's problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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