Subject: Tech Support Candidate - DHEERAJ KUMAR
From: DHEERAJ KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 17:11:46 -0400

| | Tech Support Test

Name | DHEERAJ KUMAR
E-mail | [email-masked]
Phone Number | (91) 9108241725
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | BANGALORE
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | QCONNECT | CSE | 30-NOV-2019 | 27K
Previous Employer 1 | ACCENTURE | HR PRACTIONER | 27-APRIL-2021 | 37K
Previous Employer 2 | DAMENSCH | SENIOR EXECUTIVE | 20-OCT-2021 | 43K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let's figure out where the problem is
The problem only happens with certain websites
Try clearing cookies and cache
The website loads but doesn't work properly
The problem only happens on a secure (https) website
If the site doesn't work in another browser, check out The problem happens in all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth .
3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More.
4.Refresh.
5.Tap the name of the Bluetooth device you want to pair with your device.
6.Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Active listening skills and on call resolution taking less time making me good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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