Subject: English Language Test - Manoj Kumar
From: Manoj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 14:25:47 -0400

| | Foreign Language Screening Test

Name | Manoj Kumar    /  (91) 9599474188    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi dear customer ,
We apologise for the inconvenience caused.
Please be rest assured that your item will be delivered  to you soon. I request you to please verify your address once again so that the item will be delivered to you in a smooth manner. Thanks for shopping with us.
Regards.
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
I really apologise to you about the TV cabinet you ordered having too many scratches on it. Being a customer myself i can relate to your situation but i want to assure you that i will ship a new replacement TV cabinet for you on priority basis. You will be getting your new cabinet within 24 hours. Thanks for shopping with us.
Regards
Homebox team.

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