Subject: English Language Test - Mohammad Muzzammil
From: Mohammad Muzzammil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 12:41:52 -0400

| | Foreign Language Screening Test

Name | Mohammad Muzzammil    /  (91) 7303555846    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First I'll politely ask the address from the customer. Then I'll inform the customer that the address that he/she mentioned on the account was not correct and would also make them aware that the courier partner tried to deliver the courier to the mentioned address but unfortunately it was not what it should've been. If the customer gets angry, I'll try to calm him/her and ask politely to provide the correct address and will update the address accordingly. I'll not make any commitment about the delivery but inform him/her that the courier partner will try their best to deliver it as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

This is to inform you that we recieved your e-mail regarding the query where you mentioned that the cabinet which was delivered to you had a lot of scratches on it. We apologise for the inconvenience that was caused to you.
Our team has acknowledged your query and is working on getting it solved as soon as possible. Your request for the replacement of the cabinet has been accepted and pick-up has been arranged.
Kindly show your delivery slip to the man who'll visit your house in 2-3 business days.

Regards,
Team Homebox

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