Subject: Tech Support Candidate - Deepak Rai
From: Deepak Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 12:38:56 -0400

Tech Support
Test

Name

Deepak
Rai

E-mail

[email-masked]

Phone Number

(+91) 8810632934

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Uttam nagar

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Customer service

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Ienegizer

Sr cse

4 June
2021

34000

Previous Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First I'll check my network connection and then
i'll check its opening or not and if not then i'll clear the cache and cookies
data step 1 go to settings then privacy and security then first option clear
browsing   data and then time range all the time and also I can choose what I
want to clear from the given list and the then I will tap on clear data which is
in blue colour after that once it's done I'll open new tab and I'll try to open
the website which is www.ndtv.com and I'm sure these steps can help me to open
this website.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on the bluetooth device and then go to
settings tap on bluetooth turn on serch of device name and tap on it pair it
once it's done with pairing it's connected enjoy music.

What according to
you makes you a good candidate for customer service or technical support
job?

I have patience and so i can handle the customer.

On a
scale of 1 - 5 please rate your fluency in spoken English

4