Subject: Tech Support Candidate - Mahak Gupta
From: Mahak Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 11:28:13 -0400

| | Tech Support Test

Name | Mahak Gupta
E-mail | [email-masked]
Phone Number | (91) 9956272831
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector-45
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Startek | Customer support Executive | 7/11/2021 | 10,500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the internet connection. Restart the internet connection device. Clear Cache and Cookies. Retry to open the website. Reset the setting . Try on the other device and still its not working then issue is with the site.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Scroll down the setting option . Click on the the bluetooth option . Select the device to be paired . More setting for the device to be paired. Pair and Connect.
What according to you makes you a good candidate for customer service or technical support job? | My skills and work experience . I am passionate about my work . I am a good listener and love helping.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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