Subject: Tech Support Candidate - Gaurav Singh
From: Gaurav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 10:20:16 -0400

| | Tech Support Test

Name | Gaurav Singh
E-mail | [email-masked]
Phone Number | (+91) 9599670302
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fedex | CSE | 30th oct | 17k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll ensure my network connection.
Then I'll try to open different website to ensure that only ndtv is not working
Third I'll clear history and cache.
Then I'll check the website load and reach or in simple words I'll make sure that site is not down
Then I'll reopen the website

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turning on the Bluetooth in both speaker and mobile and then open Bluetooth then select the device (the name of the Bluetooth of speaker) then I'll tap on it and pair it with that.

What according to you makes you a good candidate for customer service or technical support job?

Punctual
Good listener
Confident
Respectful
Calmness and hardworking

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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