Subject: Tech Support Candidate - Ahmad Zulquarnain
From: Ahmad Zulquarnain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 10:10:51 -0400

| | Tech Support Test

Name | Ahmad Zulquarnain
E-mail | [email-masked]
Phone Number | (+91) 780834774
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Startek | CSA | Currently | 13000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I'll check my internet connection and then reconnect it after that I'll  refresh the webpage

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly open the bluetooth
Then search for the device
Then pair it if pin is needed so will enter the pin

What according to you makes you a good candidate for customer service or technical support job? | Patience and giving customer time to tell his problem.Never should be in hurry
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |