Subject: Tech Support Candidate - Mayank Sharma
From: Mayank Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 10:08:47 -0400

| | Tech Support Test

Name | Mayank Sharma
E-mail | [email-masked]
Phone Number | (+91) 6396760291
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Refresh the page
2- Make sure cookies are enabled
3- Clear your cache and cookies
4- Make sure your web Browser is up to date
5- Restart your browser
6- Try a different web Browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Go to settings
2-Tap the Bluetooth option
3-Turn on Bluetooth
4-A list of available devices will appear.
5-If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6-On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

Many situations require more help than just a quick fix. You should want applicants that can recognize and solve new or unknown problems. What to look for in an answer:

The candidate is willing to go the extra mile for customers
The candidate has the ability to look at a problem from many perspectives
The candidate can work with others to develop a new solution or fix

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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