Subject: English Language Test - Judith Syiemlieh
From: Judith Syiemlieh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 09:57:06 -0400

| | Foreign Language Screening Test

Name | Judith Syiemlieh    /  (91) 8585950539    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XXX,
Thank you for contacting baby shop.com.

We would like to let you know that the courier has tried to deliver the package multiple times but the address given seem dot be incorrect.

Kindly go to the accounts page and edit the address for this order. The delivery will be made within 7 working days from the date of the correction.

Please log on to our website www.baby shop.com for our new range of products.

For any other query that you may have, feel free to contact us on 1800 1800(toll free) or email is at customer [email-masked].

Thanks and regards,
Judith S

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thank you for contacting Homebox.
We’re sorry for the issue that you are facing.

We usually ask the installation team to wait until the customer has checked that everything is alright before they leave.

In order to process the exchange/refund, we would require some photographs showing the scratches. Kindly send the same within 2 days so that the exchange/refund can be expedited.

We hope you enjoyed shopping at Homebox. You may use this ₹500 coupon on your next purchase.

Happy shopping,
Judith S

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