Subject: English Language Test - Rohit Dwivedi
From: Rohit Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 09:55:31 -0400

| | Foreign Language Screening Test

Name | Rohit Dwivedi    /  (+91) 8076864800    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/mam.

Hope you're doing well
As you have placed an order with us regarding xxx product.
The address provided by you was incorrect
and which resulted into unseccesful delivery of your product.
Please provide us a valid address so that we can process your order further.
Regards
Team xxx

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir/mam.
Hope you're doing well
we consider your complain regarding our product.
A surveyor will be sent to your place to survey the product and if the fault is from our side your product will be replaced shortly.
Regards
Team xxx

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