Subject: English Language Test - Mayank Sharma
From: Mayank Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 09:12:09 -0400

| | Foreign Language Screening Test

Name | Mayank Sharma    /  (+91) 6396760291    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

We are extremely sorry for the inconvenience caused to you due to the delay in order.
Although our company strives for 100% customer satisfaction, it’s clear we’ve fallen short in this instance- and frustration from your end is justifiable.

I want to let you know that I have kept your complaint on top-priority and our team is working on it at this moment. I will get back to you as soon as the issue is resolved or within 12 hrs to update you about the same. We appreciate your patience!

Yours Sincerely

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey Abdul !

I Would like to Apologize for the inconvenience that you received regarding the Related Product.

I would like to inform you that we tried to know the Policy from the E-commerce Company regarding the Replacement and Refund any Available Option.

We will Surely contact you back Shortly after receiving the Available details as soon as possible.

Sincerely,
Homebox Team.

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