Subject: Trainer Candidate - MOHIT AGARWAL
From: MOHIT AGARWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 08:16:22 -0400

Tech Support
Test

Name

MOHIT
AGARWAL

E-mail

[email-masked]

Phone Number

(+91) 7428735248

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

rajnagar extension

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

solbuggy connect pvt ltd

bde &tl

15 sept
2021

23k

Previous Employer 1

na

na

na

na

Previous
Employer 2

na

na

na

na

If Selected, how much time do you need
to join?

asap

Please briefly
describe your work experience specifically in training?

“I
really liked how you would always pause and check in to see if we have any
questions. This ensured that we were never going through the material too
quickly. Also, it was very helpful having answer keys to all of the homework
assignments.”

“Materials as well as the instructors were excellent. I learned a lot.”

“Really good content that I can put to use right away that will increase
productivity as well as quality of work output.”

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

The hardest part about basic training is mentally
accepting the fact that you are in basic training.

You no longer have a bed. you have a mattress and a sleeping bag. enjoy.

You no longer can go to the bathroom anytime you want, and if you do, number 1
is 2 min and number 2 is 7 minutes. Always.

You no longer have a home. As we said in basic training: “The wilderness is
home, the training base is a hotel, and home is a dream”.

You no longer have a phone anytime you want, only on the weekends.

You eat when you are told, shower when you are told, clean, shoot, run, sleep,
think, move, breath, blink and complain, WHEN YOU ARE TOLD!

You are no longer who you were. You are a number, and your job is finishing 4
months of basic training successfully so you can continue to climb the ladder of
the military ranks.

You are 18, you want to party and chase girls. Welcome to your new reality,
showering with all guys, not seeing a girl for weeks, not going to a party for
months, and being expected to excel in the toughest basic training the IDF has
to offer.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service is what we get what we expect when things are optimal.
Politeness, speed, and accuracy are key components.

Great customer service is when we get what we do not expect. Beyond what is
required, surprising in a good way, thoughtful to the max, more caring than just
competent, and focused solely on making your experience unexpected.

What
according to you makes you a good candidate for this position?

Took great pride in ensuring positive overall customer
experience.

Customer-focused approach to trouble shooting, resolving problems and ensuring
repeat business.

Responsible for managing customer expectations in delivering superior levels of
service.

On a scale of 1 - 5 please rate your fluency in
spoken English

4