Subject: English Language Test - Ravinder Singh Bisht
From: Ravinder Singh Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 07:54:29 -0400

| | Foreign Language Screening Test

Name | Ravinder Singh Bisht    /  (91) 9911190636    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

There would be two conditions first,we will contact to the delivery boy about the courier location tell him about the address is wrong and after
the delivery boy can directly contact to the customer if the he finds the different address because the contact number is mentioned on the order
Secondly,
we apologise  the customer for sending the order to the different address and update his/her address location from our side

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We will say the cabinet should be in his earlier conditions as it was before,
after  knowing the customer is saying it has some scratches we will  give his money back . And say thanks with the ending note ,
And ask him  if he wants any type help regarding others

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