Subject: English Language Test - Neeraj Pal
From: Neeraj Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 07:33:51 -0400

| | Foreign Language Screening Test

Name | Neeraj Pal    /  (110095) 9958147800    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mr. XYZ.

My name is Neeeaj. I'm here to assist you. I Hope you are doing well in this COVID-19 time.

I'm sorry for the trouble you are facing. As I can see your order details, the handbag ordered by you is not yet delivered. We will contact the courier service and do the needful approach in no time.

Hoping your problem will be resolve soon.

May I help you with any other queries?

If "NO" thank you very much for corporation and patience.

Have a good day!! Thank you again.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr. Abdul.

My name is Neeraj and I'm here to Assist you today. I hope you're doing good in this pandemic situation.

I apologize for the trouble cause.please send us the picture of the product. I will check with the return/refund policy and if it's fulfills your need we will send our team member for inspection and do the needful approach. The detail regarding the same will be emailed to you on your registered e-mail address.

We will surely solve your problem.

Thank you very much for corporation and patience.

Have a good day!! Thank you again.

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