Subject: Tech Support Candidate - Vetriselvi Raveendiran
From: Vetriselvi Raveendiran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 07:25:18 -0400

| | Tech Support Test

Name | Vetriselvi Raveendiran
E-mail | [email-masked]
Phone Number | (91) 9962385602
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Standard Chartered bank | Analyst | November 2019 | 25000
Previous Employer 1 | Itrope Technologies | Telecaller | June 2013 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will Use the Re-load Option..
Then I will check the Browser whether any websites are disabled and enable it..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Enable the Bluetooth Option in both the Mobile and the speaker.
2.Search for the Bluetooth device in the mobile and connect it using the accept Option.

What according to you makes you a good candidate for customer service or technical support job? | A candidate who is able to confidently take up his/her role will be considered as a Good candidate for any of the roles.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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