Subject: English Language Test - Jeffin Joseph
From: Jeffin Joseph <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 07:08:45 -0400

| | Foreign Language Screening Test

Name | Jeffin Joseph    /  (91) 9310231936    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
This is to inform you that the courier service has received an incorrect address for your order to further proceed with your order please provide us your correct address so that we can share it with them to deliver your product safely.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
Thank you for sharing your query. This is to inform you that our team will come to your home to check the issue and if it is within our company's policy we will exchange the product.
Thank you

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