Subject: Tech Support Candidate - Sahil Ralhan
From: Sahil Ralhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 04:35:45 -0400

| | Tech Support Test

Name | Sahil Ralhan
E-mail | [email-masked]
Phone Number | (91) 9953600151
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur vihar phase-1,delhi-110091
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check my internet connection,if my internet is working fine then i will try again by closing and reopening my browser,if that does not work,i will try to open the said website by changing the internet browser,it should work by then,if still it does not go through i can restart my computer as well as my internet router and try again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth device,there is generally a small button on the device,once it is turned on,go to settings on your mobile phone,turn on the bluetooth and search for the bluetooth speaker's name on the device,once you locate the name,click on the name and connect the device.
What according to you makes you a good candidate for customer service or technical support job? | I am a quick learner and i do not get stressed nor loose my patience,i can show empathy and mold customers while solving their problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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