Subject: English Language Test - Mehul Kumar
From: Mehul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 04:10:49 -0400

Foreign Language
Screening Test

Name

Mehul
Kumar    /  (201009) 9873027802    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi,

We received your order for a hand bag 14 days back. We shipped your order to the
courier company. The courier company tried to deliver your order at your given
address but the address was incorrect.

Please provide us the correct address so we can deliver your order as soon as
possible. You can mail Or call us on the customer care number for the address
verification.

Thankyou

Team babyshop.com

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul,

Sorry for the inconvenience. As per your complaint you want to return Or replace
your TV cabinet. Before we proceed further we need to see the scratches you are
talking about. So could you please click some pictures of your TV cabinet where
the scratches are visible and send us on the given mail. Also you must share the
pictures of TV cabinet when the order was received by you.

Thankyou

Team babyshop.com