Subject: English Language Test - Nasima Banu
From: Nasima Banu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 03:56:21 -0400

| | Foreign Language Screening Test

Name | Nasima Banu    /  (+91) 7339189960    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/Madam,
Thanks for contacting us.
As per your request, we checking for you order. It shows that our shipping partner unable to deliver the package due to some issues with address.
Can you please check back your address once again and reply back.
Sorry for the inconveniences.
Regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
Thanks for contacting us. Sorry for the inconvenience happened to you. As per your request, we forwarded your query to our team members. Our team members will check out with the problem and provide suitable solution for you as soon as possible.
Thank you.

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