Subject: English Language Test - Palvadi Sai
From: Palvadi Sai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 03:53:34 -0400

| | Foreign Language Screening Test

Name | Palvadi Sai     /  (91) 9491709418    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi from babyshop.com. As per your details regarding your order.The delivery address you provided is incorrect.So please provide correct delivery address to deliver your package .Thank for shopping with us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

As per company's policy you have to check your package.When our executive is came for installation you have to check the items.If any damage or any other you have to inform to our executive.Your item is eligible for replacement please pack everything.Our executive will replace with in 3 days
Thank you shopping

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