Subject: English Language Test - Pankaj Shakya
From: Pankaj Shakya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 03:52:26 -0400

Foreign Language
Screening Test

Name

Pankaj
Shakya    /  (91) 7000754192    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi,

Firstly, we would like to say sorry for the inconvenience.

When you placed the order, same day we sent it to the courier service. When your
complaints us related to the delay shipment. We called to the courier service
provider. He told me to the reason for the delay. According to him, the address
which mention were wrong. That's why your courier could not deliver.

For that reason, the product were shipped late.

Please, Tell us your address.

Thanks and regards

Pankaj Shakya

babyshop. Com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Firstly I would like to say sorry for the inconvenience.

I registered your complaint, regarding scratches on the T. V. Unit.

Homebox Team will reach you shortly for replacement of TV unit.

Thanking you

Homebox Team