Subject: Tech Support Candidate - shivam singh
From: shivam singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 03:26:49 -0400

| | Tech Support Test

Name | shivam singh
E-mail | [email-masked]
Phone Number | (91) 6379828198
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | startek | executive | NOVEMBER | 13000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.confirm the name
2.then ask the issue
3.say really sorry for the issue faced
4.say to restart the computer
5. if not solved then technical vist or through video process troubleshooting will be done
6.feedback form to fill on bases of conversation
7. Thank you

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth  of both
through mobile connect the device
then Bluetooth speaker will be connected

What according to you makes you a good candidate for customer service or technical support job? | as i have 5 month experience of handling the customer  so i can be the good candidate fir the required position  of the job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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