Subject: English Language Test - Rahil Usmani
From: Rahil Usmani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 03:26:30 -0400

| | Foreign Language Screening Test

Name | Rahil Usmani    /  (+91) 6394757010    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/madam,

Thank you for contacting babyshop.com
As we got to know that you have ordered handbag. it has already been shipped and placed as per your given address. but courier services are unable to reach your address. we have given your contact no.
soon your order will be delivered at your doorstep.

Rahil

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

Thank you for contacting Homebox.
As per your query we are sending our workers to your home to check the product. and after the inspection. he will take your product and new product will be delivered at your doorstep

Thanks
rahil

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