Subject: English Language Test - Ankit Bhushan
From: Ankit Bhushan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 03:22:33 -0400

| | Foreign Language Screening Test

Name | Ankit Bhushan    /  (91) 8535005596    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer Name,

Your order of hand bag was shipped by us and handed over to the courier company same day when order was placed. They tried to reach you but the address mentioned by you is wrong this is your order has been delayed for short period. Kindly, give us your correct order so we can fulfill our services.

Please don't hesitate to contact us.

Thank You
Regards
Ankit Bhushan

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We are very for the inconvenience. We will try to resolve your problem as soon as possible.

Please send some photos of scratches and bill, so we can look into the matter.

Our team will reach out to you sooner.

Thank You
Regards
Ankit Bhushan

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