Subject: English Language Test - Meraj Khan
From: Meraj Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 03:08:32 -0400

| | Foreign Language Screening Test

Name | Meraj Khan    /  (+91) 7897785088    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,
First of all very very sorry for inconvenience which you have occurred.
As i have checked the order details, our courier partner trying to contact you but you are not responding.
As he already went on given location for delivering the order but the address is mismatch.
Kindly update the current address and then your order will be delivered

Thanks and regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
I am really sorry for the issue
I look into your order and saw that your order was delivered fresh and fully in condition but as you told i will recheck the issue and let you know if any possibilities are there for return

Thanks and regards

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