Subject: Tech Support Candidate - Leenu Bhat
From: Leenu Bhat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 02:39:22 -0400

| | Tech Support Test

Name | Leenu Bhat
E-mail | [email-masked]
Phone Number | (0120) 8928060361
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Conneqt Business Solutions Ltd. | Customer Service Executive | 28 oct. 2021 | 19000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will try to refresh the page and if still the website link does not open, then I will again check that the website link which I have typed is correct or not. Also I can try to open the link in other browsers, so as to rectify the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth .
3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4.Tap the name of the Bluetooth device you want to pair with your device.
5.Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | According to me a good customer service person should have basic qualities, like clear communication and problem solving skills, the person needs to be emphatic and an active listener and last but not the least the person should have strong process knowledge and should be honest towards his/her work. So I think all these qualities I have in me, which makes me a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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