Subject: Trainer Candidate - Karishma Thapa
From: Karishma Thapa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Nov 2021 02:00:47 -0400

Tech Support
Test

Name

Karishma
Thapa

E-mail

[email-masked]

Phone Number

(91) 9999752511

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

OLX India

Training and Quality Lead

73K

Previous
Employer 1

Saburi TLC

Deputy Manager

52

Previous
Employer 2

Free lancer

If Selected, how much time do you need
to join?

immediately

Please briefly
describe your work experience specifically in training?

New
Hire/L&D / Soft skills/TTT/Performance Improvement/ Upskill and Cross Skill
Training along Content Development/ TNI and TNA/ Training Calendar/ Complete
Training Cycle

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Situation haven't been challenging however every
situation is an opportunity which provides us with areas to improve and
inculcate new methods for Learning and Development

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good Customer service is a basic parameters we got
to meet, as the Customers expectation is of the same however Great Customer
Service is when we go an extra mile with resolution, education along with
Compassion

What according to you makes you a good candidate
for this position?

An enriched experience in Training and
Development, receptiveness towards feedback, ideas and new learnings, eagerness
to not only impart knowledge but always look for new learnings and Change is
Constant. We have to be dynamic

On a scale of 1 - 5 please rate your
fluency in spoken English

5