Subject: Tech Support Candidate - Karthick Selvaraj
From: Karthick Selvaraj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Oct 2021 23:32:29 -0400

Tech Support
Test

Name

Karthick
Selvaraj

E-mail

[email-masked]

Phone Number

(+91) 9884576231

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Chennai

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CGI inc

System engineer

Na

30000

Previous
Employer 1

Cms it services

Desktop support
engineer

Na

11000

Previous Employer 2

Sm technologies

Desktop support
Engineer

Na

8000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Check for
active internet connection, check for error code and act accordingly as per
error. Will check for other websites as there is network issue. If there is any
network issue, will get the port details and send it to network team to resolve
it.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on Bluetooth on my mobile phone.

Turn on the Bluetooth speaker and select the device on phone.

Need to pair bluetooth speaker to the phone.

Connection successful.

What according to you makes you a
good candidate for customer service or technical support job?

I love solving customer technical problem. Will understand
completely from the customer point of view. Will help then timely for any kind
of issues.

On a scale of 1 - 5 please rate your fluency in
spoken English

4