Subject: Tech Support Candidate - RAVISHANKER Sharma
From: RAVISHANKER Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Oct 2021 13:27:46 -0400

| | Tech Support Test

Name | RAVISHANKER Sharma
E-mail | [email-masked]
Phone Number | (98735) 62121
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | Sr. Tech support | 7th July 2021 | 37000
Previous Employer 2 | Snapdeal.com | Snapdeal.com | 5th may 2015 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart My Device.
2.Make Sure the Internet Connection Works.
3.Clear cache and cookies.
4. Make sure your browser is up to date.
5.Launch another browser, like Internet Explorer, and try to open the site you were having problems with.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the quick steps in order to connect your mobile phone with Bluetooth speaker.

1.Go to settings
2.Tap the Bluetooth option
3.Turn on Bluetooth. A list of available devices will appear.
4.If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
5.On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

There are a lot of factors to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. In order to make a customer happy and satisfied below are few of the skills required in customer service.

1- Good Communication Skills.

2- Excellent Phone Skills.

3- Active listening Skills.

4- Data Entry Skills.

5-People management Skills.

6-Customer experience skills.

7-Attention to Detail Skills.

8- Multi-tasking Skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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