Subject: Tech Support Candidate - Aamil Akhtar
From: Aamil Akhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Oct 2021 09:14:49 -0400

| | Tech Support Test

Name | Aamil Akhtar
E-mail | [email-masked]
Phone Number | (243003) 9027138144
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bareilly
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Na | Na
Previous Employer 1 | NA | Na | Na | Na
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check what type of error occurred.
2.Read instruction with error.
3.chek network connection with strong speed.
4.Refresh the page.
5.Make sure JavaScript is enabled.
6.Make sure Cookies are enabled.
7.Clear your cache and cookies.
8.Make sure your web browser is up to date.
9.Restart your web browser.
10.Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on mobile phone bluetooth.
2.Turn on bluetooth speaker.
3.Aftar searching by mobile phone.
4. Select the speaker bluetooth name in the list.
5. You hear voice of connection by speaker.
Now your phone is connected with bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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