Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Oct 2021 09:06:32 -0400

| | Tech Support Test

Name | Deepak Kumar
E-mail | [email-masked]
Phone Number | (011) 9891252212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi South
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nutrabay.com | Senior customer support | Working |
Previous Employer 1 | American Express | Business analyst | 20/06/2020 |
Previous Employer 2 | Hotel Double tree by Hilton | Concierge | 10/03/2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check my internet/wifi connection by searching some other websites.

I will check the search bar nicely if there would be any spelling mistake

Then I will restart my system.

If again I am facing the same issue which simply means there is some technical bug in NDTV's website

I will wait for sometime and once the bug will be fix.

I can enjoy NDTV

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will switch on the bluetooth in both the devices.

Then I will start pairing.

If any of the device is connected with some other device, then it will not be paired, we have to disconnect the device.

Start pairing, once pairing done

We can enjoy whatever we want to enjoy.

What according to you makes you a good candidate for customer service or technical support job?

Listening nicely to the customer query and try my level best to solve their concern with the help of my seniors.

Flexible, punctual, hardworking and honesty are my weapons

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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