Subject: Tech Support Candidate - Abhishek Mishra
From: Abhishek Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Oct 2021 05:06:46 -0400

| | Tech Support Test

Name | Abhishek Mishra
E-mail | [email-masked]
Phone Number | (+91) 9621668963
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kaushambi Ghaziabad Uttar Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cogito | Back office Executive Medical (Quality Check) | | 25000
Previous Employer 1 | GVK EMRI 108 & 102 | Back Office Executive Data Entry | 14th Nov 2020 | 16526
Previous Employer 2 | Dr.Bhat's Physiotherapy and Pain Clinic | Receptionist and Assistant Physiotherapy | 20th March 2020 | 5000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Make sure the internet connection work
2-Clear trashes in history bar
3-Check if the Website is Down for everybody or Just me
4-Restart my device
Before restart make sure to save all the necessary work to data loss.

If the problem is in then inform to IT man.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Setting
Click Bluetooth icon
Open Bluetooth
Click Available devices to connect Speaker
If Bluetooth speaker name found in phone,
Then tap to Pair button and connect it

What according to you makes you a good candidate for customer service or technical support job? | Technical Support job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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