Subject: Tech Support Candidate - Siddharth karnani Siddharth
From: Siddharth karnani Siddharth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Oct 2021 03:26:54 -0400

Tech Support
Test

Name

Siddharth
karnani Siddharth

E-mail

[email-masked]

Phone Number

(91) 702394975

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

JAIPUR

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Mattsen kumar

Content Auditor

5 nov

31,500

Previous
Employer 1

Teleperformance

Technical support Support
Executive

1th april 2019

17000

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1) I will
check my internet connection.

2) I will try to open in any other web browser.

3) I will try to clear the cookies, cache and history.

4) If its opening in another browser and not on a particular browser then I will
reset the browser by going into the settings.

5) If still not open I will try to open in incoginto mode once.

6) I will once restart the PC after doing all this.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) I will turn on Bluetooth speaker and at the
same time I will turn on Bluetooth in phone's setting.

2) Then I will search for new devices in my phone's bluetooth settings

3) I will click on the bluetooth speaker name to pair it.

4) After that it will start pairing and it will be connected.

What
according to you makes you a good candidate for customer service or technical
support job?

I have more than two years of experience in this
profile. I started my journey as customer care executive in domestic
process(Nokia) and then with my good communication skills and hard work, I was
moved into International process(Norton/Symantec) as techincal care executive.
Therefore I am well aware about the customer service and techincal
troubleshootings.

On a scale of 1 - 5 please rate your fluency in
spoken English

4