Subject: Tech Support Candidate - Mukesh Raut
From: Mukesh Raut <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 23:58:26 -0400

| | Tech Support Test

Name | Mukesh Raut
E-mail | [email-masked]
Phone Number | (62020) 46393
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Printer, troubleshooting no internet issue on Windows, troubleshoot i-pad, Chromebook, remotely desktop support, communication skills, soft calling, safety & security, hospitality industry, printer support, technical support, server knowledge, active diretory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Global support | Sr. Technical engineer | ...... | 32k
Previous Employer 1 | Vmak & research pvt. Ltd | Technical support executive | 2 year's | 26k
Previous Employer 2 | Planet Hollywood beach resort gos | Safety & security in charge | 2 year's | 18k

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It's depends, What kinds of error!
We have to check the internet connection. If it's connected, We need to check the proxy server setting. If it will not work on automatically detect setting.
We need to check port no. either (Ip-config) in cmd for knowledge that we are connected with internet in which server.
(What's the iPhone no. Is showing over on the cmd)
Or, Check the properties of browser and provide the ip address manually to the explore as requirement related with the site or try on html.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the- Bluetooth speaker.
Go to the Bluetooth setting on mobile phone.
Search or scan for the Bluetooth device.
Choose the device Bluetooth name.
Pair with device.
It will be connect.

What according to you makes you a good candidate for customer service or technical support job?

I have more than 02 year's experience in multinational BPO & KPO sector.
Good communication skills.
Knowledge of call opening and closing.
Technical knowledge with technical sound.
Repo building with customer.
Soft calling.
Good judgement, What exactly customer's wants.
And most important be patience all the time.
Do not get frustrate.
I am enjoying my work.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |