Subject: Tech Support Candidate - Vinay Gautam
From: Vinay Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 21:19:39 -0400

| | Tech Support Test

Name | Vinay Gautam
E-mail | [email-masked]
Phone Number | (0751) 9755478749
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Allied custoria | Data Analyst | March 2021 | 30000
Previous Employer 1 | Karvy data management | Data analyst | March 2020 | 26000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.  The website you are trying to access is down because the webserver which is hosting the files of the site is having server side problem.

2. The website has migrated to a new address .

3. You are having issues with your network connection.

4. Your windows firewall is blocking access to a particular website.

5. Your browser has a site blocking extension installed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put the bluetooth device in pairing mode by pressing and holding the power button or pairing button .
Mobile : go to setting > connected device >bluetooth.  Select pair new device and then tap the speaker name .

What according to you makes you a good candidate for customer service or technical support job? | I would define customer service as helping customer handle issues,  helping them find the product they want , and doing your best to have them leave the store pleased
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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