Subject: Tech Support Candidate - Vishal Saini
From: Vishal Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 15:03:32 -0400

| | Tech Support Test

Name | Vishal Saini
E-mail | [email-masked]
Phone Number | (91) 8750916380
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland ltd | Engineer | Na | 19200
Previous Employer 1 | Nimbus group | Engineer | 30oct2019 | 18000
Previous Employer 2 | Flags communication | It executive | 31jan2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.first of all I am checking that my computer is properly geeting internet or not.
2.The LAN cable or network cable is plug in properly or not
3. I am also checking other site as well that is working or not.
4.i will take a restart of my pc and check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.first of all I will power on the bluetooth speaker.
2.now I will open a mobile bluetooth.
3.now I will waiting for pairing of both device.
4.once pairing will completed , it's will connect.

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am a good technical support person and surve better to customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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