Subject: Tech Support Candidate - Simran Thakur
From: Simran Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 13:01:03 -0400

| | Tech Support Test

Name | Simran Thakur
E-mail | [email-masked]
Phone Number | (NA) NA
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ludhiana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys Limited | System Engineer | 24th Nov 2021 | 28k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will open a new tab on the same browser and I will check if I am able to load any other website.
2. If I am able to load the other website then I will clear my history, cookies, and cache, or in case if no other websites are also able to load then I will try loading the website on the other browser.
3. If the issue is not resolved then I will restart my device again after cleaning the history, cookies, and cache and I will make sure that there is no inetruptance in the internet connection.
4. After doing all the steps if the issue still persists then I will check and confirm if the website is running up and is not down.
5. If yes, I will wait and will try to load the website after the downtime.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker by pressing the Bluetooth symbol button to make it discoverable.
2. Go to Settings on your mobile phone.
3. Tap the Bluetooth option.
4. Enable Bluetooth.
5. A list of available devices will appear.
6. Select your speaker name on the list and it will get automatically connected.

What according to you makes you a good candidate for customer service or technical support job? | A technical support agent should be well sound in problem-solving and must have excellent communication skills to provide the best customer experience. He/She must have the tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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