Subject: Tech Support Candidate - Surbhi Negi
From: Surbhi Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 12:13:07 -0400

| | Tech Support Test

Name | Surbhi Negi
E-mail | [email-masked]
Phone Number | (91) 9716762690
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Footprints | Technical support Engineer | 1 month notice | 40.3K
Previous Employer 1 | Newgen | Technical support Engineer | 31-12-2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will clear the cache and history of the browser then i will try to open the link on incognito tab and they i will any other browser and check whether the link is working their or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On bluetooth speaker and then on the bluetooth of your phone then search the bluetooth speaker device on your phone to connect and then pair your phone with the speaker.
What according to you makes you a good candidate for customer service or technical support job? | My customer interaction and problem solving skills
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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